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Privacy Policy

Privacy Policy

Our Commitment to Privacy

Metaps Holdings, Inc. (hereinafter referred to as “we”, “our” or “us”) is committed to protecting and respecting your personal data (hereinafter referred to as “Personal Data”) . We handle Personal Data in accordance with this privacy policy (hereinafter referred to as “Policy”).

As will be described in this Policy, we may share Personal Data, under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service. This Policy will describe the types of information we may collect from you or that you may provide when using our services. This Policy also describes our practice for collecting, using and sharing Personal Data.

In the event there are revisions made to this policy, the contents of those revisions will be posted on our website. We encourage you to check the website periodically and review the most recent Policy, as indicated by the Effective Date shown below.

In addition, we may collect and use your Personal Data through applications or services that we provide. We handle Personal Data collected through such applications or services in accordance with the policy that we stipulate separately.

1. Privacy Protection

In order to provide the best user experience possible, in accordance with the applicable data protection law, Metaps collects, utilizes, and discloses Personal Data for the following purposes:

1.1 Information provided by users:

Name, address, telephone number, e-mail address, name of employer, location, title, etc., payment information such as account number, and information entered, sent, or provided by the user through methods specified by the Company.

1.2 Information collected when users use provided services:

We may collect information regarding access status and usage of the services we provide. This includes the following information:

  • Login information
  • Referrers
  • IP addresses
  • Access log information
  • Cookies and other identifiers
  • Information pertaining to use of services operated by third parties

2. Purpose of Collection and Use of Personal Data

In order to provide the best user experience possible, in accordance with the applicable data protection law, we collect, utilize, and disclose Personal Data for the following purposes:

2.1 Personal Data of customers and other business acquaintances:
  • To implement transactions and provide service improvements
  • To provide and develop new products and services
  • To measure access to and behavior of use of services operated by third parties
  • To execute outsourced operations
  • To inform you about products, services or promotional offers that you might find interesting
  • To deal with your queries
2.2 Personal Data of end users:
  • To improve our products and services
  • To detect and prevent fraud, spam, abuse, security incidents, and other harmful activity
  • To deal with your queries
  • To charge applicable fees for using our services
  • To inform you about products, services or promotional offers that you might find interesting
  • To develop and manage our products, services, customer care, sales and marketing
  • To carry out administrative procedures necessary for the performance of work entrusted by consignors
  • To provide operations and services entrusted by consignors
2.3 Personal Data of shareholders:
  • To exercise rights and performance of obligations under laws and regulations
  • To implement various measures with shareholders
  • To provide convenience to shareholders
  • To conduct shareholder management in accordance with laws and regulations

3. Security Control Measures

We take the following measures to prevent leakage, loss, or damage of user information and to otherwise manage user information appropriately.

3.1 Establishment of basic policy:

This policy is designed to ensure the proper handling of personal data and to provide a point of contact for questions and complaints.

3.2 Discipline for handling personal data:

The establishment of regulations that set forth basic handling methods when acquiring, using, and storing personal data.

3.3 Security management measures for organization:

The appointment of a responsible person to ensure that personal data is handled in accordance with the established handling procedures and establishment of a system for employees to report to the person in charge

3.4 Personnel safety control measures:

The provisioning of regular training to employees on matters regarding the handling of personal data and confidentiality of personal data in employment regulations.

3.5 Physical safety control measures:

The implementation of measures to ensure that personal data cannot be easily accessed by anyone other than employees who are authorized to handle personal data and the individual to whom the data pertains, in addition to the prevention of theft or loss of equipment, electronic media, and documents that handle personal data. Furthermore, the implementation of measures to prevent personal data from being easily discovered when such equipment, electronic media, etc. are carried, including during transportation within the business site.

3.6 Technical safety control measures:

The clarification of equipment that can handle personal data and employees who handle such equipment to prevent unwanted access to personal data, and the implementation of mechanisms to protect equipment that handles personal data from unauthorized external access or unauthorized software.

4. Sharing of Personal Data

There may be cases in which Personal Data is shared with third parties. In accordance with the applicable data protection law, we may share Personal Data in the methods and with the third parties described below:

4.1 We may share Personal Data to companies that manage user information or provide services on our behalf for the purpose of promotion, distribution of information, implementation of questionnaires, and implementation of various measures for our shareholders.
4.2 We may share Personal Data with alliance companies for the purpose of conducting joint marketing activities on our products and services.
4.3 We may share Personal Data with its Group Companies for the purposes of marketing research and data analysis.
4.4 We may share Personal Data when it is permitted under Article 23 (1) of the Act on the Protection of Personal Information.

In addition, for the purpose of providing and improving our services, we may provide user information to third parties in the form of statistical information that does not identify specific individuals or corporations.

5. Access to your Personal Data etc.

Please contact support@metaps.com for the following requests or any other inquiries;

  • To access your Personal Data
  • To request the rectification, correction, or updating to any of Personal Data
  • To request the erasure of Personal Data
  • To request the restriction of transmission of Personal Data to a third party

Additionally, we may communicate with you through email to send notices of promotional events. If you wish to unsubscribe from this email mailing list, please contact us at support@metaps.com and your request will be processed within 30 business days.

6. Security Measures

We protect Personal Data that it possesses and manages using appropriate security measures to prevent unauthorized access, use, and release of said data. To protect Personal Data, we take physical and electronic, as well as contractual, and managerial security measures.

7. Use of Cookies

We use browser cookies to track your activities on our website and services. Cookies are small text-files that are stored on users' hard-disks for user identification and cannot be used to run programs or infect your computers with viruses.

We do not use cookies to gather any personal data for storage on our systems. Cookies are used for the purposes of improving the user experience for our website and services. For example, cookies are used for the following purposes:

  • To recognize each user through their visit and when they return to the site
  • To store the information of applications that you registered, uploaded or saved in users’ accounts
  • To process purchase orders and enable users to make payments through PayPal (applicable only when you have your online account on the website)
  • To collect information about your visit (including products you viewed or searched for)

We track the information of websites visited just before our own. Apart from this, all other user information regarding usage of external websites is not and will not be tracked. You can choose to either accept or deny cookies. However, denying all or certain cookies may result in a more limited experience of some of the services offered on our website.

8. Use of Web Beacons

In order to determine what sort of web content is effective and to better manage it, we utilize a software technology known as Clear GIF (also known as Web Beacon or Web Bug). Clear GIFs are small images with identification codes that have the same functions as cookies and are used to track users' online movements. Unlike cookies that are stored on a user's hard disk, Clear GIFs are embedded in email or on web pages in an invisible format, and they are approximately the same size as a period. We use Web Beacons to track cookie transmission and number of visits, as well as to verify the emails are read.

9. Linking to Other Websites

On our website, there may be links to other websites that are thought to be beneficial to You. As these external sites are operated independently of us, their privacy protection and security measures are also taken independently. In order to optimize your online experience, it is strongly recommended that you confirm policies regarding privacy and security adopted by each site. Regarding the contents and policies of links placed on our website, we bear no responsibility for them as the links are placed solely for the purposes of convenience and to provide you with information.

10. Information Storage

It is not our intent to store your personal data indefinitely. When it has been deemed unnecessary from a legal and business standpoint, the personal data will promptly be deleted.

11. Rights to Privacy / Questions & Comments

We will not release your personal data to third parties without your consent. We will endeavor to ensure that employees, officers, agents, consultants, and contractors involved in the collection, use, and provision of Personal Data, comply with all applicable laws in accordance with the provisions of this Policy.

If you have any questions or comments, please contact us at support@metaps.com.

Shibuya Scramble Square, 2-24-12 Shibuya, Shibuya-ku, Tokyo
Metaps Holdings, Inc.
Yuichiro Yamazaki (CEO)

Effective Date: December 1, 2016
Revised Date: Dcember 6, 2023

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